Grievance Procedure (Sustainability Policy)

KLK ensures all grievances from external stakeholders relating to the implementation of its Sustainability Policy within its operation and across its supply chain are handled via this Grievance Procedure. It outlines a clear, transparent and impartial methodology in dealing with the grievances throughout the entire process. KLK views such feedback and input to be important to have a meaningful gauge on the effectiveness in the implementation of its Sustainability Policy.

Grievances may be submitted via the following channels to :

The Grievance Officer

  • Website: e-Grievance Form
  • Mail       : Sustainability Department
                    Wisma Taiko
                    1, Jalan S.P. Seenivasagam,
                    30000 Ipoh, Perak, Malaysia
  • Fax        : +605-240 8118

The following information must be included :-
– Name  [in full]
– Name of Organisation & Job Title  [if relevant]
– Mailing Address
– Tel / Mobile No / Email  [at least one]
– Detailed Description Of The Grievance
– Evidence To Support The Grievance


Personal Data Privacy

By submitting this e-Grievance Form, the sender consents to the Company (and/or its agents/service providers)collecting, using and disclosing the personal data therein in accordance with Personal Data Protection Act 2010, for the purpose of this Grievance Procedure.